Effective Date: [15/3/2025]

At Jenly Mall (“we,” “our,” or “us”), we prioritize your privacy and are committed to safeguarding your personal information.

This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you access and use our website, services, and related features (collectively, the “Services”).

It explains the types of information collected, the legal basis for processing, the purposes for which data is used, and the measures in place to ensure its confidentiality and integrity. It also informs users of their rights concerning their personal data, including access, correction, deletion, and objection to processing. By accessing or using Jenly Mall, you acknowledge and consent to the terms set forth in this Privacy Policy.

This Privacy Policy covers:

1. Information We Collect – The types of personal and non-personal data we gather.
2. How We Use Your Information – The purposes for which your data is processed.
3. How We Share and Disclose Information – Circumstances under which we may share your data with third parties.
4. Data Security & Retention – The measures we take to protect your information and how long we retain it.
5. Your Rights & Choices – Your legal rights regarding your personal data and how to exercise them.
6. Cookies & Tracking Technologies – How we use cookies and other tracking tools to enhance your experience.
7. Changes to This Privacy Policy – How updates to this policy will be communicated.
8. Contact Information – How you can reach us for privacy-related inquiries.

We are committed to ensuring that your personal data is handled with transparency, security, and in accordance with applicable data protection laws. If you have any questions regarding this Privacy Policy, please contact our Customer Support Team at [———————-].

• Information We Collect

When you use Jenly Mall, we collect different types of information to enhance your experience and ensure seamless service. The information we gather includes:

• Personal Information

We collect and process personal information that you provide directly to us when using our website, services, or engaging with customer support. This information is necessary to deliver a personalized and efficient shopping experience. The personal data we collect includes:

• Full name: For account creation, billing, and shipping purposes
• Email address: To communicate order updates, promotions, and important service-related information
• Phone number: For customer service, order delivery coordination, and urgent notifications
• Date of birth: For age verification and tailored offers or services
• Billing address: For processing payments and ensuring proper invoicing
• Delivery address: For delivering your orders to the correct location

• Account Information

When you create and manage an account with Jenly Mall, we collect and store the following types of account-related information:

• Login credentials: Username and password for account access
• Account Preferences: Communication preferences such as marketing emails, newsletters, or service updates and       Personalization settings, such as language, theme, or other display options
• Subscription Information: If you subscribe to any of our services, such as Silver, Gold, or Platinum, we collect subscription plan details and subscription renewal dates and payment history
• Order History and Transaction Records: We collect details related to your orders, including the items purchased, quantities, prices, and any discounts applied. Additionally, we store payment methods and transaction history associated with your purchases and subscriptions. We also track any returns, refunds, and exchanges connected to your account to ensure efficient order management and customer service.
• Account Security: To ensure the safety of your account, we may collect security questions with their answers and login activity for detecting suspicious or unauthorized access

• Payment Information

We collect the necessary payment details to process your transactions, such as credit/debit card information or other payment methods. This information includes card number and expiration date, all of which are securely processed by trusted third-party providers to complete your transactions.

Jenly Mall does not store sensitive payment data, ensuring your financial information is handled with the highest security standards. We comply with applicable privacy regulations and work with reputable third-party payment providers to guarantee safe and seamless transactions.

• Device & Usage Information

When you interact with our website, we automatically collect technical data to optimize performance and security. This includes:

• IP address and browser type.
• Device type and operating system.
• Browsing behavior and Interactions with our website.
• Cookies and tracking technologies.

• Customer Support Data

When you contact our support team or interact with us, we may collect:

• Inquiry details and correspondence history.
• Feedback, reviews, or survey responses.
• Records of service requests or dispute resolutions.

• How We Use Your Information

We use your personal data in the following ways to ensure a smooth and personalized experience:

• Order Processing and Fulfillment: To efficiently process and deliver orders, ensuring that all transactions are completed in a timely and accurate manner.

• Customer Support and Service: To assist you with any inquiries, address issues related to your account or orders, and provide resolutions for any disputes or service-related concerns.

• Personalized Recommendations: To enhance shopping experience by offering tailored product suggestions and promotions based on your previous interactions, preferences, and shopping history.

• Communication: To send you essential updates regarding your orders, delivery status, and any other relevant information, including offers and notifications about our products and services.

• Marketing and Promotions: With your consent, we may use your information to send promotional materials, newsletters, and exclusive offers. You may opt-out of these communications at any time.

• Account Management: To manage accounts, process payments, update profile information, and maintain an accurate order history for easy access to past purchases.

• Compliance with Legal Obligations: To comply with relevant local and international laws, regulations, and legal requirements, including tax obligations and the resolution of disputes.

• Site Functionality and Performance: To continuously improve the performance, user experience, and functionality of our website by analyzing user behavior and addressing any technical issues.

• Service Improvement: We review feedback and user activity to refine and enhance our services, ensuring we meet your needs and provide a seamless experience.

We use your information in a way that ensures your privacy is protected, while delivering an optimized and customized experience to meet your needs.

• How and why we share and disclose information

We prioritize your privacy and handle your personal information with the highest level of care. We do not sell or rent your personal data to third parties. However, in certain circumstances, we may share your information with trusted parties to provide our services efficiently and lawfully. The situations in which we may share or disclose your information include:

• Service Providers and Partners: We may share necessary data with third-party service providers who assist in essential business operations, such as payment processing, order fulfillment, delivery services, customer support, and technical infrastructure. These providers are contractually obligated to use your information solely for the services they perform on our behalf and in compliance with applicable data protection laws.

• Affiliate and Marketing Partners: In cases where you engage with promotional offers, we may share limited information with affiliate partners who help us provide tailored deals and services. Any data shared will be subject to confidentiality agreements and privacy protections.

• Legal Compliance and Law Enforcement: We may disclose your information when required to do so by law, in response to valid legal requests from regulatory authorities, law enforcement agencies, or court orders, or to comply with legal obligations such as fraud prevention, tax reporting, or dispute resolution.

• Fraud Prevention and Security Measures: To protect the integrity of our platform, prevent fraudulent activities, and ensure account security, we may share information with fraud detection and security service providers. This includes verifying transactions and safeguarding against unauthorized access.

• Business Transfers and Corporate Transactions: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of the transaction. In such cases, we will ensure that the acquiring entity honors the commitments outlined in this Privacy Policy.

• User-Requested Disclosures: If you explicitly request or authorize the sharing of your data with third parties, such as through social media integrations, referrals, or external payment providers, we will disclose your information accordingly.

• Aggregated and Anonymized Data: We may share non-identifiable, aggregated statistical data with business partners, advertisers, or research institutions for analytics, business insights, and service improvements. This data does not contain personally identifiable information.

We take all necessary measures to ensure that any shared information is handled securely and in accordance with data protection regulations. Your privacy remains our top priority, and we only disclose your data when it is essential for delivering our services or complying with legal requirements.

• Data Security & Retention

We are committed to safeguarding your personal information and implementing robust security measures to protect it from unauthorized access, alteration, disclosure, or destruction.

Data Security

We employ industry-standard security practices, including encryption, secure servers, access controls, and regular security assessments, to ensure the confidentiality and integrity of your data. Our security measures include:

• Encryption and Secure Transactions: Sensitive information, such as payment details, is encrypted and processed through secure payment gateways to prevent unauthorized access.

• Access Controls: Access to personal data is restricted to authorized personnel who require it to perform their job duties, and they are bound by strict confidentiality obligations.

• Continuous Monitoring: We regularly monitor our systems for potential vulnerabilities, unauthorized activity, and security threats to ensure data protection.

• Compliance with Security Standards: Our security practices align with industry regulations and best practices to protect your information from cyber threats.

While we take all reasonable precautions to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. Therefore, we encourage users to take precautions, such as using strong passwords and avoiding sharing sensitive information over unsecured networks.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Our retention periods are determined based on the following criteria:

• Account and Transaction Records: We retain account information, order history, and payment details for as long as your account remains active and for a reasonable period thereafter to comply with tax, accounting, and legal requirements.

• Legal and Regulatory Compliance: Certain data may be retained beyond account deletion if required by law, regulatory obligations, or to resolve disputes and prevent fraudulent activities.

• Marketing Preferences: If you opt out of marketing communications, we will retain your contact details to ensure compliance with your preferences and avoid sending further promotional messages.

Once the retention period expires, we securely delete or anonymize your data, ensuring it is no longer identifiable or retrievable. If you wish to request the deletion of your personal data, you may contact our Customer Support Team for assistance.

• You’re Rights & Choices.

We are committed to ensuring transparency and providing you with control over your personal data. In accordance with applicable data protection laws, you have the following rights regarding your information:

• Right to Access

You have the right to request confirmation of whether we process your personal data and obtain a copy of the information we hold about you, along with details on how it is used.

• Right to Rectification

If any of your personal data is inaccurate or incomplete, you have the right to request corrections or updates to ensure the accuracy of your information.

• Right to Erasure (“Right to Be Forgotten”)

You may request the deletion of your personal data under certain circumstances, such as when it is no longer required for its original purpose, or if you withdraw your consent where applicable. However, we may retain certain data as required by law or for legitimate business purposes.

• Right to Restrict Processing

Under specific conditions, you have the right to request that we limit the processing of your personal data, such as when you contest its accuracy or object to its processing.

• Right to Object to Processing

If we process your data based on legitimate interests, you have the right to object to such processing, including the use of your information for direct marketing purposes.

• Right to Data Portability

Where legally applicable, you have the right to receive your personal data in a structured, commonly used, and machine-readable format.

• Right to Withdraw Consent

If our processing of your personal data is based on your consent, you have the right to withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing conducted prior to withdrawal.

• Right to Lodge a Complaint

If you believe your data protection rights have been violated, you have the right to file a complaint with the relevant data protection authority. However, we encourage you to contact us first so we can address your concerns directly.

Exercising Your Rights

To exercise any of the rights listed above or inquire about your personal data, please contact our Customer Support Team. For security purposes, we may require verification of your identity before processing your request. All requests will be handled in accordance with applicable legal and regulatory requirements within the appropriate response timeframe.

Additionally, you can manage certain preferences, such as opting out of marketing communications, by adjusting your account settings or using the unsubscribe option.

• Cookies & Tracking Technologies.
• Changes to This Privacy Policy.

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or industry standards. Any revisions will be posted on this page with an updated “Last Updated” date, and, where required by law, we will notify you through updating the date of this privacy policy or a prominent notice on our website.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data. Your continued use of Jenly Mall after any modifications constitutes your acceptance of the updated Privacy Policy. If you do not agree to the changes, you should discontinue using our services and may contact us to exercise your rights regarding your personal information.